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Privacy & Cookies Policy

How We Use Your Personal Data

At WPExperts, we are committed to protecting your personal data. This GDPR Compliance Policy outlines how we collect, use, and share your information to ensure transparency and compliance with data protection regulations.

Who We Are

WPExperts.io is a leading provider of WordPress solutions, committed to delivering high-quality products and services. Our team is dedicated to ensuring that your privacy is protected and that your personal data is handled with care.

Forms

  • Submit a Support Question: When you submit a support question, we collect your name, email address, and any other information you provide to help us resolve your query.
  • Newsletter Subscription: If you subscribe to our newsletter, we collect your email address and, if provided, your name.

Purpose of Data Processing

We process your data to:

  • Provide and improve our services.
  • Communicate with you regarding support, updates, and promotions.
  • Ensure compliance with legal obligations.

Data Sharing and Disclosure

We may share your data with third-party services to facilitate transactions and services. For example:

  • Payment Gateways: Your name, email, country, and web URL may be shared with payment processors like Stripe, PayPal, and Freemius to process your payments securely.
  • Comments: If you leave a comment on our site, your name and comment details are stored.

Data Collection

We collect data through various channels, including:

  • Google Analytics: We use Google Analytics to monitor website traffic and understand user behavior. It tracks data like the pages you visit and the time spent on our site, helping us improve your experience. The data collected is aggregated and anonymized.
  • Google Ad Manager: Google Ad Manager helps us manage and optimize advertisements. It enables us to display relevant ads based on your interests and measure the effectiveness of our ad campaigns.
  • Facebook Ads Conversion Tracking (Facebook Pixel): We use Facebook Pixel to track the effectiveness of our ads on Facebook. It monitors the actions you take after interacting with our ads, helping us refine our marketing strategies to better suit your preferences.
  • Microsoft Clarity: Microsoft Clarity records user interactions, such as clicks and scrolls, to help us understand how you navigate our site. This data allows us to enhance usability and improve your overall experience.
  • MailChimp/ActiveCampaign: These platforms manage our email marketing campaigns. We collect your email address and, if provided, your name to send newsletters, promotions, and updates. Engagement metrics help us tailor content to your interests.

Cookies

When you log in to WPExperts.io, we save several cookies to store your login information. These cookies expire after two days. If you select “Remember Me,” the cookies will expire after two weeks.

Who Do We Share Your Data With

We share your data with trusted third-party services to facilitate transactions and improve our services. For instance:

Your name, email address, and other relevant details may be shared with payment processors like Stripe, PayPal, and Freemius to process your transactions securely.

For more information on how these payment processors handle GDPR compliance handles GDPR compliance, please refer to their privacy policies:

Security

We take your security seriously. If you provide credit card information, it is encrypted using Secure Socket Layer (SSL) technology to ensure your data is protected during transmission.

Contact Information

If you have any questions or concerns about our GDPR Compliance Policy or how your data is handled, don’t hesitate to get in touch with us at [email protected]